Terms and Conditions

A2) Agreeing to These Terms

How you accept: You accept these Terms by:

• Ticking the acceptance checkbox when submitting an Enquiry
• Paying a Deposit invoice (which includes an early start request for Consumers - see C3)

Enquiry is not an order: Submitting an Enquiry does not create a binding contract. We may accept or reject enquiries at our discretion.

When the Project Contract starts: A binding Project Contract only starts when: (1) we confirm acceptance in writing, (2) you accept the Quote, and (3) we receive the Deposit.

What forms the agreement: The Project Contract consists of the accepted Quote and these Terms (plus any changes we both agree in writing).

If there's a conflict: The accepted Quote takes priority over these Terms for scope, deliverables, pricing, and key assumptions. For Consumers, Part C takes priority on consumer-specific points.

Quick Summary: The Quick Summary is for convenience only. The full Terms are legally binding.

A3) Pre-Quote Process

Enquiry stage: Submitting an Enquiry does not create a binding contract. We may accept or reject enquiries based on capacity, fit, budget, or other factors.

Early discussions: Calls and messages before we issue a Quote are exploratory. We use them to understand your goals, budget, and requirements. Any advice, pricing estimates, or draft ideas shared at this stage are indicative only and create no obligation on either side.

Quote validity: Quotes are valid for 14 days from the date we send them. After this, we may withdraw or revise the Quote.

Your information matters: Quote pricing and scope are based on the information you provide. If requirements change or key details were missing, we may need to revise the Quote before accepting it.

Client responsiveness: If you do not respond or provide requested information within 14 days, we may close your Enquiry. You can submit a new Enquiry at any time.

Scope is defined in the Quote: Only the deliverables and services explicitly listed in the written Quote are included. Third-Party Services and costs are excluded unless the Quote states otherwise.

No work before contract: We do not reserve project time or begin any work until a Project Contract starts and the Deposit is received (see B1).

A4) Communication & “In Writing”   

How we’ll communicate: We’ll use WhatsApp and email. We may also use Figma comments once we share the file and you have access.

Your main contact: You’ll nominate one person to give feedback and approvals.

What counts as “confirmed”: A clear “approved/yes/ok” in WhatsApp or email counts as confirmation. Once you have access, a Figma comment also counts.

Calls are for discussion: If something is agreed on a call, we’ll confirm it afterwards in a quick WhatsApp message or email (or a Figma comment once available).

Things we always confirm in a message/comment:

• accepting the Quote
• approving each stage/deliverable
• approving Change Requests (scope changes)
• approving launch/go-live
• (Consumers) asking us to start work right away after the Deposit

Keeping things organised: Feedback should be consolidated; conflicting or late feedback may affect timelines and cost.

A5) Client Accuracy & Provided Materials

Client Materials: You are responsible for providing all Client Materials we request (including copy, images, brand assets, logins, and legal text) in a timely manner.

Accuracy and approvals: You are responsible for checking that all Client Materials and any factual information you supply are accurate, complete, and up to date. You will review and approve content before it is used in Deliverables.

Rights to use materials: You confirm that you own the Client Materials or have permission to use them. You give us a licence to use Client Materials only to deliver the Services.

Third-party content and costs: If you want stock images, fonts, plugins, or other third-party items, you are responsible for purchasing and maintaining the relevant licences unless the Quote says otherwise.

Delays caused by missing materials: If you do not provide Client Materials, access, or approvals on time, timelines may move and additional time or cost may apply. If delays exceed 30 days, we may close the project under B8.

A6) Website Use Rules

Website purpose: Our website is provided for general information and to submit Enquiries. Content may change without notice.

Acceptable use: You must use the website lawfully and must not misuse it. This includes attempting unauthorised access, interfering with the website, introducing harmful code, or using automated tools to scrape or overload the site.

No copying: You must not copy, reproduce, republish, or use our website content for commercial purposes without our written permission.

Third-party links: We may link to third-party websites or tools. We are not responsible for their content, availability, or terms.

Availability: We try to keep the website available, but we do not guarantee it will always be uninterrupted, secure, or error-free. We may update, suspend, or withdraw the website at any time.

If you breach this: We may remove or disable access to any affected parts of the website where practical, and we may reject or close your Enquiry.

B1) When the Project Contract Starts

Start conditions: A Project Contract starts only when (1) we confirm acceptance in writing, (2) you accept the Quote, and (3) we receive the Deposit.

What we work to: Once the Project Contract starts, the Services, Deliverables, price, and key assumptions are as set out in the accepted Quote/SOW and these Terms. If there is a conflict, the accepted Quote/SOW takes priority.

No start before deposit: We do not reserve project time or begin work until the Project Contract has started and the Deposit is received.

Changes must be agreed: Any changes to the Project Contract (including scope, Deliverables, Fees, or timelines) must be agreed in writing.

B2) Scope & Deliverables

Scope is defined by the accepted Quote: The Services include only the Deliverables and work explicitly listed in the accepted Quote/SOW, based on any assumptions stated there.

What’s included: We will deliver the agreed branding and/or Webflow website Deliverables described in the Quote (for example, agreed designs, brand assets/guidelines, and the agreed Webflow pages/components).

What’s not included unless stated in the Quote: Anything not listed in the Quote is excluded. This includes additional pages, extra concepts, extra builds, copy-writing, photography, advanced SEO, new integrations, ongoing support, and any revisions or changes requested after approval.

Ambiguity: If something is unclear, we will interpret scope reasonably in line with the Quote and the project goals. If it requires additional work, it will be treated as a Change Request.

Third-party items: Third-Party Services and licences (for example Webflow plans, domains, paid fonts, plugins, and other tools) are your responsibility unless the Quote says otherwise.

B3) Revisions, Approvals & Change Requests

What a Change Request is: A Change Request is anything that adds to or changes the agreed Deliverables or scope in the accepted Quote/SOW. This includes new pages, new features, new integrations, new directions, or revisions/changes requested after a stage has been approved.

How Change Requests work: You request changes in writing. We will confirm the change, the impact on Fees and timelines, and any new assumptions in writing. We only start the Change Request once you approve it in writing.

Effect on timelines: Change Requests may move delivery dates and stage timelines. If a Change Request arrives late in a stage, extra time and cost may apply.

If we cannot agree: If we cannot agree the scope, timing, or price for a Change Request, we may decline it and continue with the original agreed scope.

B4) Stages & Revisions

Project structure: We deliver the Services in stages. Typical stages include strategy, visual direction, design concepts, build/development, and launch. Each stage has its own Deliverables and review point as set out in the Quote.

Unlimited revisions within the current stage: We provide unlimited revisions within each stage at no extra cost until you are fully satisfied and approve that stage in writing.

What "unlimited revisions" means: You can request changes and refinements to the work within the current stage's agreed direction and scope. This means iterating on designs, adjusting layouts, refining copy, and polishing details.

What "unlimited revisions" does NOT mean: It does not cover:

• Changing the fundamental creative direction after we've developed one approach (for example, asking for a completely different style after weeks of refinement)
• Adding new requirements or expanding scope beyond what was quoted
• Requesting changes to previously approved stages

These would be treated as Change Requests under B3.

Approval locks the stage: Once you approve a stage in writing and we move forward, that stage is locked. Any further changes to that stage are treated as new work and charged separately.

Pricing for post-approval changes: Changes to approved stages are billed at the Hourly Rate or as a fixed fee if we can estimate the work in advance. We will always confirm the cost and get your approval before starting.

How to approve: Approvals must be given in writing (a clear "approved", "yes", or "sign off" in WhatsApp, Figma, or email). See A5 for details.

B5) Timelines & Client Responsibilities

Estimated timelines: We will give an estimated timeline in your proposal, but timelines can vary depending on scope, feedback turnaround, and collaboration. Delayed feedback or missing content may extend the timeline.

Your responsibilities: You agree to:

• provide requested content, assets, logins, and information on time
• keep all information and materials accurate and up to date
• nominate one main contact to give consolidated feedback and approvals
• review work promptly and give clear approvals in writing

Delays and pauses: If feedback, content, access, or approvals are delayed, stage dates may move and we may pause work until we have what we need to continue. If delays exceed 30 days, we may close the project under B8. Any deadline dates are only binding if agreed in writing.

B6) Pricing, Payments & Invoicing

Fees: Your total Fees and what’s included are set out in the accepted Quote/SOW. Anything not listed is not included unless we agree it in writing.

Deposit to start: A 30% Deposit is required to reserve time and start work. We do not begin work until the Project Contract has started and the Deposit is received.

Stage payments: The remaining Fees are invoiced in stages or milestones as set out in the Quote (or as agreed in writing). Each stage invoice must be paid before we release deliverables for that stage (see B9) or transfer intellectual property rights (see B13).

Invoice terms: Invoices are due within 7 days unless the invoice states otherwise. All payments are in GBP.

Late payment: If any payment is overdue, we may pause work, move timelines, and withhold deliverables and launch until all overdue amounts are paid. We may charge interest and recovery costs as allowed by law.

Disputes: If you believe an invoice is incorrect, you must tell us in writing within 5 working days of the invoice date. You must still pay any undisputed amounts on time.

Third-party costs: Third-Party Services and licences (for example Webflow plans, domains, fonts, plugins, integrations) are your responsibility unless the Quote says otherwise.

B7) Booking & Setup Fee

What it is: The Booking & Setup Fee is 10% of the Deposit (and is included within the Deposit amount). It covers onboarding, scheduling, project setup, and initial planning work that we complete before main delivery begins.

Non-refundable: The Booking & Setup Fee is non-refundable if you cancel the project after the Deposit is paid. This applies whether you are a Consumer or a business client.

Additional cancellation charges: If you cancel after work has started, you may also need to pay for work completed up to the cancellation date. This is calculated based on time spent at the Hourly Rate and the agreed scope. We will provide a breakdown on request.

Refund example:

• Project Fee: £9,000
• Deposit (30%): £2,700
• Booking & Setup Fee (10% of Deposit): £270
• If you cancel immediately after paying the Deposit: we retain £270, you receive £2,430 refund
• If you cancel after we complete £500 of work: we retain £770 (£270 + £500), you receive £1,930 refund

Consumer rights: If you are a Consumer and cancel within the 14-day Cancellation Period, see Part C for your rights and how refunds are calculated.

B8) Cancellation & Termination

Cancel any time: You can cancel the project at any time after the Project Contract starts by telling us in writing. We may also terminate the Project Contract by giving notice in writing.

What you pay if you cancel: If the project is cancelled after the Project Contract starts:

• the Booking & Setup Fee remains non-refundable (see B7)
• you must pay for work completed up to the cancellation date (based on time spent and the agreed scope)
• you must pay any non-cancellable Third-Party Services or costs we have committed to at your request
• If you cancel immediately after paying the Deposit: we retain £270, you receive £2,430 refund
  Payments already made will be credited against the amount due. If you have paid more than the amount due, we will refund the difference. If you have paid less, the balance is due. We can provide a breakdown on request.

Stage invoices: Fees are invoiced in stages or milestones as set out in the Quote. Any invoices already issued remain payable in line with B6.

Pauses: If we cannot progress because we are waiting for content, access, feedback or approvals for 30 days or more, we may pause and close the project and treat it as cancelled under this section.

Ending due to breach: We may suspend or terminate if you do not pay on time, do not provide what we need to proceed, materially breach these Terms, or behave abusively. We may withhold deliverables until all amounts due are paid.

Handover: Once all amounts due are paid, we will provide the work completed and paid for up to that point in a reasonable format.

Consumers and 14 days: If you are a Consumer and you cancel within the Cancellation Period, Part C applies. Nothing in these Terms affects your statutory rights.

B9) Delivery, Review & Acceptance

How we deliver work: We share deliverables through the tools used on your project (for example Figma, a Webflow preview link, or files).

Your review window: You agree to review each delivery promptly and provide consolidated feedback through your nominated main contact. Unless we agree otherwise, we ask for feedback or approval within 5 working days. Delayed feedback or missing approvals may move the timeline and we may pause work (see B5).

What counts as acceptance: A stage is accepted when you approve it in writing (for example a clear “approved/yes/ok” in WhatsApp or a Figma comment). If you ask us to move to the next stage or to proceed to launch, we will treat the previous stage as approved.

After acceptance: Once a stage is approved, changes to that stage (or earlier stages) are treated as a Change Request and may be charged (see B3 and B4).

Release of deliverables: We may share drafts or previews for review. Final files, exports, or access for a stage are released once the relevant stage invoice is paid (see B6).

Launch approval: We will only go live once you approve launch in writing. You are responsible for checking content and accuracy before approval (see A6).

B10) Webflow & Hosting Terms

Webflow is a third party: Webflow hosting and subscriptions are Third-Party Services. Webflow’s features, limits, pricing and availability are outside our control.

Your Webflow plan and costs: You are responsible for setting up and maintaining your Webflow account and any plan needed to publish the site, unless the Quote says otherwise. If your plan is cancelled, expires, or is not paid, your website may not publish or may stop working.

Access and permissions: You must give us the access and permissions we reasonably need to deliver the project (for example admin or editor access). If access is delayed, removed, or limited, timelines may move and we may pause work until access is restored (see B5).

Build location and handover: We may build the website in our Webflow workspace or in your Webflow account, as agreed in the Quote. Any transfer, handover, or workspace transfer will be completed once all amounts due are paid (see B6 and B9).

Domains and publishing: Domain purchase, DNS, email, and related services are your responsibility unless stated in the Quote. We can assist with connecting a domain, but you remain responsible for registrar access, DNS settings, and keeping them up to date.

Outages and platform changes during the project: If Webflow or any other Third-Party Service has outages, bugs, or platform changes, this may affect timelines and functionality. We are not responsible for downtime or disruption caused by Third-Party Services. If a platform issue happens during design or development of the agreed scope, we will make reasonable adjustments needed to deliver that scope at no extra charge. If you request an alternative approach or additional work beyond the agreed scope, this is a Change Request and must be agreed in writing (see B3).

After launch: Ongoing site management, updates, and maintenance are not included unless stated in the Quote. If you or third parties make changes that break the site, fixes are not included unless agreed in writing.

B11) Third-Party Services & Integrations

What's included: Any integrations or third-party setup are included only if listed in the accepted Quote. Anything not listed is excluded (see B2).

Your accounts and licences: Unless the Quote says otherwise, you are responsible for setting up, paying for, and maintaining any third-party accounts, licences, and subscriptions needed for the project.

Access and approvals: You must provide the access, permissions, API keys, and approvals we reasonably need. If access is delayed, removed, or limited, timelines may move and we may pause work (see B5).

Limits of responsibility: We are not responsible for the performance, availability, or policy changes of third-party providers. If a third-party provider changes their product, pricing, or terms, this may affect what is possible.

After launch: Ongoing monitoring, updates, support, or fixes related to third-party integrations are not included unless stated in the Quote.

Your responsibility: You are responsible for the terms and compliance requirements of the Third-Party Services you choose (including how you collect and use data through them).

B12) Content, SEO & Performance Disclaimer

Your content and claims: You are responsible for the accuracy, legality, and compliance of all content and claims on the website (including offers, pricing, and legal text). We can format and place content, but we do not verify it (see A6).

No guarantee of results: We do not guarantee SEO rankings, traffic, conversions, enquiries, sales, revenue, or any other business outcome.

Search engines and platforms change: Search engines and platforms may change algorithms, policies, and how they display websites at any time. This can affect results without notice.

If SEO work is included: If the accepted Quote includes SEO-related work, it is provided on a best-efforts basis and still does not guarantee any specific ranking or outcome.

B13) Intellectual Property (IP) & Usage Rights

Client Materials stay yours: You keep ownership of your Client Materials. You give us permission to use them only to deliver the Services (see A6).

Our pre-existing work stays ours: We keep ownership of any tools, templates, components, methods, and know-how we use or develop outside your specific project. Where these are included in the Deliverables, we give you a licence to use them as part of your website/brand.

Ownership transfer after full payment: Once all Fees and invoices are paid in full (see B6), we assign to you the intellectual property rights we own in the final Deliverables created specifically for your project. This does not include Client Materials, pre-existing work, or third-party items.

What you can use: After full payment, you may use the final Deliverables for your own business and marketing. You may not resell, licence, or redistribute our work as a standalone product unless we agree in writing.

Third-party items are licensed, not transferred: Fonts, stock assets, plugins, integrations, and platform features are subject to their own licences and terms. You are responsible for obtaining and maintaining any licences needed (see B11).

Portfolio and publicity: Unless we agree otherwise in writing, we may showcase the project in our portfolio and marketing (for example screenshots, short clips, and a brief description of the work). If you need a private launch or confidentiality restrictions, tell us before work starts so we can agree this in writing (see B14).

Before full payment: Until full payment is received, all rights remain with us and any use is limited to review and approval. We may restrict access or release of final Deliverables if payments are overdue (see B6 and B9).

B14) Confidentiality

Confidential Information: Any non-public information either of us shares in connection with the Enquiry or the project, including business plans, pricing, designs, files, logins, and technical details.

How it’s used: Each party will keep Confidential Information confidential, use it only for the project, and protect it with reasonable care.

Permitted sharing: We may share Confidential Information with our team, contractors, and relevant third-party providers only where needed to deliver the Services, and only where they are under confidentiality or equivalent obligations (see B11).

Exceptions: Information is not confidential if it becomes public without breach, was already lawfully known, is independently developed, or is lawfully received from a third party.

Legal disclosure: If disclosure is required by law or a regulator, we may disclose the minimum required and will notify the other party where lawful.

Portfolio and private launches: Portfolio rights are covered in B13. If you need an embargo or specific confidentiality restrictions, tell us before work starts and we must agree it in writing.

After the project: On request, we will reasonably return or delete Confidential Information we hold, except where we must keep records for legal, tax, or insurance purposes. This section sits alongside the limits in B15.

B15) Liability & Limitations

Reasonable care and skill: We will provide the Services with reasonable care and skill.

No guarantee of outcomes: Any performance or results disclaimers are set out in B12.

Things outside our control: We are not responsible for issues caused by: (1) Client Materials or instructions you provide (see A6), (2) delays in feedback, access, or approvals (see B5 and B9), (3) edits made by you or third parties after delivery, or (4) Third-Party Services, including Webflow hosting and integrations (see B10 and B11).

Excluded losses: To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, contracts, business, goodwill, anticipated savings, opportunity, or data.

Liability cap: Subject to the next paragraph, our total liability for all claims arising out of or in connection with the Project Contract is limited to the Fees paid to us under the accepted Quote.

What we do not limit: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. If you are a Consumer, Part C applies and nothing affects your statutory rights.

C1) Statutory Rights

When Part C applies: Part C applies only if you are a Consumer.

How Part C fits: For Consumers, Part C sits alongside Parts A and B. If Part C conflicts with any other part of these Terms on a Consumer point, Part C applies for that point.

Your legal position: These Terms are intended to work alongside UK consumer law. If you have rights or remedies under consumer law that go further than what’s written here, those rights still apply.

Where the detail is: The practical rules for Consumer cancellation are set out in C2 to C4, including the 14-day cancellation right, starting work within that period, and how refunds and deductions are handled.

C2) 14-Day Cancellation Right

Who this applies to: This section applies only if you are a Consumer and the Project Contract was agreed at a distance, for example online, by email, or by phone.

Your right to cancel: You can cancel the Project Contract within the Cancellation Period without giving a reason.

When the 14 days runs: The Cancellation Period starts the day after the Project Contract is made, and ends 14 days later. The Project Contract is made when the conditions in B1 are met.

How to cancel: To cancel, you must tell us that you want to cancel. Please do this in writing, following the “in writing” rules in A5. A clear statement is enough, for example: “I cancel my contract for [project name].” Cancellation takes effect on the day you send your cancellation message.

What happens next: After cancellation, we will confirm receipt and handle any refund and permitted deductions under C4. If you asked us to start work during the Cancellation Period, C3 explains how that affects what you pay.

After the 14 days: If you cancel after the Cancellation Period ends, the cancellation rules in B8 apply instead.

C3) Starting Work Within 14 Days

No work starts before the Deposit: We do not start any work until the Deposit has been received, even if you ask us to start.

Early start request: If you are a Consumer and you want us to start providing the Services during the Cancellation Period, you must make an “Early Start Request”. An Early Start Request means you are asking us to start work immediately after the Deposit is received, instead of waiting until the Cancellation Period ends.

How you make an Early Start Request: You can make an Early Start Request in either of these ways:

1. Pay the Deposit invoice where the invoice or Deposit email clearly states that paying the Deposit is your request for us to start immediately during the Cancellation Period, or
2. Send us a clear written message (WhatsApp or email is enough) confirming that you want us to start immediately after you pay the Deposit, and then pay the Deposit.

When we treat work as started: Work is treated as started only when we have both the Deposit and a valid Early Start Request. If you send a message asking us to start but the Deposit has not been paid, it does not start the project and it is not treated as an Early Start Request until the Deposit is received.

If you do not make an Early Start Request: If you are a Consumer and you do not make an Early Start Request, we will not begin chargeable work until the Cancellation Period ends. This may move timelines (see B5).

If you cancel after we start: If you cancel during the Cancellation Period after we have started work following your Early Start Request, you must pay for work completed up to the cancellation date. This includes the Booking and Setup Fee and any additional work completed, calculated in line with B7. C4 explains how refunds and deductions are applied.

If the Services are completed within the Cancellation Period: If you made an Early Start Request and you acknowledged that completion would end your right to cancel, your right to cancel ends once the Services are fully performed.

C4) Refund Method & Deductions

Who this applies to: This section applies only if you are a Consumer cancelling during the Cancellation Period (see C2).

Refund timing: We will refund any amounts due within 14 days of receiving your cancellation notice, using the same payment method you used for the Deposit (unless you agree otherwise). You will not be charged for the refund.

If no Early Start Request was made: You will receive a full refund of the Deposit. No deductions apply.

If an Early Start Request was made: If you asked us to start work during the Cancellation Period (see C3), we may deduct:

1. The Booking & Setup Fee (10% of the Deposit — see B7), and
2. A proportionate charge for work completed up to cancellation (based on time spent and agreed scope).

The total amount we keep will not exceed the Deposit paid. We can provide a breakdown on request.

Example: £9,000 project → £3,000 Deposit → £300 Booking Fee + £500 work completed → £800 retained → £2,200 refunded.

Third-party costs: Any non-refundable Third-Party Services we committed to at your request may also be deducted (see B8).

After the 14 days: If you cancel after the Cancellation Period ends, B8 applies. Nothing in this section affects your statutory rights.

D1) Purchase Orders & Client Terms

When Part D applies: Part D applies if you are not a Consumer. If you are acting for purposes related to your trade, business, craft or profession, you are a Business Client and Part C (Consumer Terms) does not apply to you.

Authority to agree: If you tick the checkbox, accept a Quote, or pay an invoice on behalf of a business, you confirm that you have authority to bind that business to these Terms and the Project Contract.

Your purchasing terms do not apply: Any purchase order terms, supplier onboarding terms, portal terms, or other client “standard terms” do not apply unless we expressly agree to them in writing. The Project Contract is the accepted Quote/SOW plus these Terms (and any changes agreed in writing).

Cancellation: Business Clients do not have the 14-day Consumer cancellation rights in Part C. If you cancel after the Project Contract starts, the cancellation rules in B8 apply.

Invoices and set-off: You must pay invoices in full, on time, and without set-off or deduction, except where required by law. If you dispute an invoice, you must notify us in writing and still pay any undisputed amounts on time.

Late payment (business to business): Where applicable, we may charge interest and claim recovery costs as allowed by law for overdue invoices. This may include statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

D2) Late Payment & Recovery (Business)

When this applies: This section applies only if you are a Business Client.

Stage invoices: We invoice in stages as set out in the accepted Quote. Each stage invoice must be paid before we begin the next stage and before we release the related deliverables, launch, handover, or transfer access.

If an invoice is overdue: If an invoice is not paid by its due date, the amount becomes overdue. We may pause work until payment is received. Any agreed timelines will move by at least the length of the delay. We may also withhold deliverables, launch, handover, or access until all overdue amounts are paid.

Recovery (business to business): Where permitted by law, we may charge
interest at 8% above the Bank of England base rate per annum on overdue sums, plus fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

Repeated late payment: If payments are repeatedly late or remain unpaid, we may require future payments in advance and we may terminate the Project Contract under B8.

E1) Force Majeure

Events outside control: Neither party is responsible for delays or failure to perform obligations caused by events outside their reasonable control (for example: outages, supplier failures, strikes, fire, flood, or government actions).

What happens: If a Force Majeure event affects the project, timelines will be extended for the period of the delay. We will take reasonable steps to reduce the impact and keep you updated.

Long delays: If the delay continues for a prolonged period, either party may end the Project Contract by giving notice in writing. Any payments and work completed will be handled under B8.

E2) Assignment & Subcontracting

Your assignment: You may not transfer (assign) the Project Contract to someone else without our written consent.

Our subcontracting: We may use contractors or subcontractors to deliver parts of the Services. We remain responsible for the work we provide under the Project Contract.

E3) Severability

If one part is unenforceable: If any part of these Terms is found to be invalid or unenforceable, the rest will remain in force. Where possible, the affected part will be interpreted in a way that best reflects the original intent.

E4) Entire Agreement & Order of Precedence

Entire agreement: The accepted Quote/SOW and these Terms form the entire agreement between us for the project. They replace any earlier discussions, messages, or proposals.

Order of precedence: If there is a conflict, the accepted Quote/SOW takes priority over these Terms on scope, deliverables, pricing, and key assumptions (see B1). If you are a Consumer and Part C conflicts with any other part on a Consumer point, Part C applies for that point (see C1).

E5) Changes to These Terms

Updates on the website: We may update these Terms from time to time. The version shown on our website applies to new Enquiries.

After a Project Contract starts: Once a Project Contract has started, changes to it (including scope, deliverables, fees, or timelines) must be agreed in writing (see B1).

Last updated: The “Last Updated” date at the end of the Terms shows when this version was published.

E6) Governing Law & Jurisdiction (England & Wales)

Law: These Terms and any Project Contract are governed by the laws of England and Wales.

Courts: The courts of England and Wales have jurisdiction over disputes arising from these Terms or a Project Contract. Nothing in these Terms affects any rights you have that cannot be excluded by law.